Shipping policy
Thank you for shopping with Primework. We’re excited to prepare your order!
Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Once your order ships, you will receive a shipping confirmation email with your tracking number.
Delivery Time
Estimated Delivery Time: 6–12 business days.
Actual delivery times may vary depending on your location, local courier services, customs processing (if applicable), and other factors beyond our control.
We work with trusted fulfillment partners to deliver your order safely and efficiently.
Many orders arrive earlier, but please allow the full delivery window during busy periods.
Tracking Your Order
You will receive a tracking number once your order has shipped.
Please allow 2–3 days for tracking updates to appear.
Delays
Occasionally, delays may occur due to:
- High order demand
- Courier delays
- Customs clearance
- Holidays or peak seasons
- High shipping volume
We appreciate your patience and understanding if these situations occur.
Incorrect Address
Please ensure your shipping address is accurate before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to update your address before your order is shipped.
Once an order has been dispatched, we may be unable to make changes to the shipping address.
Lost or Damaged Packages
If your order arrives damaged or is lost, please contact us at primework.customerservice@gmail.com, and we will make it right.
Contact
If you have any questions, please contact us:
Email: primework.customerservice@gmail.com
Store Name: Primework
We appreciate your support and trust in Primework.